Job Title: Client Services Specialist
Location: United States (Remote)

Salary: $30 to $40 per hour

About the Role

Lovett Dental is seeking a dedicated Client Services Specialist to join our team remotely. This role is vital in delivering exceptional support and fostering strong relationships with our clients. As the first point of contact, you will play a key role in ensuring client satisfaction and smooth communication across various departments.

If you are a proactive communicator with a passion for helping others and a knack for problem-solving, this opportunity offers a dynamic environment where your contributions directly impact client success and company growth.

Responsibilities

Respond promptly to client requests via phone, email, and other communication channels.
Manage client accounts by tracking orders, scheduling appointments, and coordinating follow-ups.
Identify and escalate issues to appropriate departments while ensuring clients remain informed.
Document client interactions and maintain accurate records in the CRM system.
Assist in onboarding new clients and provide training on relevant tools or processes as needed.
Collaborate with sales, operations, and technical teams to resolve client challenges.
Support reporting activities by compiling client feedback and service metrics.