About the Role

Lovett Dental is seeking a dedicated and professional Remote Receptionist to join our team. This role plays a vital part in delivering exceptional patient experiences by managing communications and administrative tasks efficiently from a remote setting. If you are organized, personable, and thrive in a fast-paced environment, this opportunity offers a chance to contribute meaningfully to our patient-first approach.

Key Objectives

As a Remote Receptionist, you will be the first point of contact for patients and visitors, ensuring smooth and timely communication. Your role will support the daily operations of Lovett Dental by coordinating appointments, managing inquiries, and providing outstanding customer service that reflects our commitment to dental care excellence.

Responsibilities

Answer and direct incoming calls professionally and promptly.
Schedule, confirm, and reschedule patient appointments using our management system.
Respond to patient inquiries via phone, email, and online platforms with clarity and empathy.
Maintain accurate patient records and update contact information as needed.
Coordinate with dental staff to ensure seamless patient flow and communication.
Assist with billing inquiries and direct patients to the appropriate department when necessary.
Manage administrative tasks such as data entry, document preparation, and correspondence.
Support the team by identifying opportunities to improve patient communication and office efficiency.